The Shangri-La Pledge

When you have a guaranteed reservation at a Shangri-La Hotel or Resort and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel at our expense. Shangri-La will provide you with a complimentary long distance phone call, transfer you to the other hotel and provide transportation back to our hotel where we wanted you to be in the first place.

Family Plan

Shangri-La's Family Plan provides children under 12 free accommodation when staying in the same room with their parents. An extra bed can also be provided free of charge to children under 12, if required. Should more than one room be required to accommodate your family, each room will be charged based on the number of adult occupants in the room.

Children's Meal Plan

Children of registered hotel guests under the age of 6 in both City Hotels and Resorts can enjoy complimentary buffet meals in All Day Dining and Pool Cafes when accompanied by a paying adult. For children above 6 and below 12, a 50% discount will be given.

Guarantee Policy

City Hotels
Reservations will be held until 4 pm on day of arrival (local hotel time) unless guaranteed by a credit card or deposit. Guaranteed reservations cancelled less than 24 hours prior to 4 pm on day of arrival (local hotel time) will be subject to a one-night charge. This guarantee policy may not apply to certain seasonal periods or group bookings. Please refer to the guarantee/cancellation policy specified in your booking confirmation.

Resort Hotels
Reservations not guaranteed may be released 72 hours before arrival. Guaranteed reservations cancelled less than 72 hours prior to arrival will be subject to a one-night charge, and a full charge of a maximum of three nights in the event of non-arrival on the day. This guarantee policy may not apply to certain seasonal periods or group bookings. Please refer to the guarantee/cancellation policy specified in your booking confirmation.

Privacy Policy

Shangri-La respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. The information we gather is processed, and stored in Hong Kong and we comply with the applicable legal requirements of Hong Kong.

Anonymous Browsing

Visitors to our website www.shangri-la.com do so on an anonymous basis. We have not configured our website to collect any information from your computer without your input. This means that unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Your Personal Data and our Privacy Policy Statement

We use the information this website gathers strictly for marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners. Unless you have expressly opted not to participate when providing us with your personal information, we may share certain information with our carefully selected partners or merchants for marketing purposes.

All information gathered is stored in our secure server and all practicable steps have been taken to ensure that the information you have provided is protected against unauthorised or accidental access. However, we cannot be held responsible for unauthorised or accidental access which is beyond our control. You may wish to have access to or request correction of your personal information at receptionist@shangri-la.com. For Golden Circle members you can email golden.circle@shangri-la.com. When communicating your request, please indicate clearly the original source of data collection.

Cookies

To enhance your experience on our web site, some of our web pages may use "cookies." Cookies are text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally-identifiable information unless you choose to provide this information to us by, for example, registering for one of our services. However, once you choose to furnish the site with your personally-identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your username and/or password in password-protected areas, and to offer you products, programs, or services.